Measurement technician
Boucherville Branch
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Job Description
Reporting directly to the Sales Support Manager, the Measurement Technician is responsible for the complete follow-up of the customer file and takes charge of project management, from measurements to service calls.
Required Profile
Strong communication skills, methodical, reliable, diligent, autonomous, with a sense of organization and responsibility. Interest in manual work while being customer-service oriented.
Main Tasks
- Act as a resource person for project follow-up, provide technical advice to customers, and communicate project changes to all stakeholders;
- Know the technical and administrative specifications of the project to be carried out and collect the necessary information from various stakeholders;
- Establish and maintain good business relationships with clients, ensuring their needs are adequately met and their satisfaction is maintained throughout the project;
- Take and verify technical measurements at clients’ homes or on job sites using calipers, measuring tapes, and other manual tools, in compliance with current standards and company policies;
- Complete forms with the results of the measurements taken;
- Submit completed forms to the designers so they can prepare an appropriate proposal for the client;
- Specify important details about the construction site and make recommendations to stakeholders when necessary;
- Ensure all required plans are obtained from the designers to successfully complete projects;
- Perform minor repairs during service calls;
- Conduct service inspections and act as a field reference for internal clients;
- Follow up on service calls as needed;
- Compile relevant information and prepare reports at the request of the Sales Department management;
- Participate in sales department meetings and training sessions;
- Perform any other tasks related to the position.
Prerequisites
- College diploma (DEC) in Interior Design or equivalent training;
- Minimum of three (3) to five (5) years of experience in the construction field (asset);
- Technical knowledge of kitchen cabinetry and construction sites;
- Class 5 driver’s license;
- Occupational health and safety course for construction sites (asset);
- Ability to work under pressure and manage multiple files simultaneously.