Privacy policy

We are committed to maintaining the accuracy, privacy and security of your personal information. True to this commitment, we act in accordance with our Privacy Policy regarding the collection, use and disclosure of personal information. Our Privacy Policy is based on the values defined by the Canadian Act on the Protection of Personal Information and Electronic Documents Act.

Introduction

We are responsible for the protection and safety of the personal information we have.

Setting objectives

We collect, use and disclose personal information to provide the product or service you requested and to offer you other products and services that we think could interest you. The reason why we collect personal information will be set out before or during the collection process. In some cases, the purpose of this collection of information will be clear and consent may be implied. This is the case, for example, when we ask for your name, your address and payment information as part of the ordering process.

Consent

Your knowledge and consent are essential for the collection, use or disclosure of your personal information unless required or permitted by law. You always have the choice to provide us your personal information or not. However, your decision not to provide certain information may prevent us from providing our products or services. We do not require you to consent to the collection, use or disclosure of information as a condition of supplying a product or service, unless we need to provide this information in order to provide you with the product or service.

Restrictions on Gathering of Information

The personal information we collect is limited to the necessary details for the objectives already established. With your consent, we can gather personal information from you in person, by phone, mail, fax, or the internet.

Limitation on Use, Disclosure and Retention

Personal information cannot be used or disclosed for purposes other than those for which it was collected unless you consented to it or if law requires or permits it. Personal information shall be retained only as long as necessary for the purposes for which it was collected, or for the period required by law.

Processing of customers’ complaints or suggestions

You can send us your questions or demands concerning our privacy policy or our procedures by contacting our customer service department.

Other websites

Our website may contain links to third party sites that are not governed by this privacy policy. Although we strive to only include links to sites with high standards of privacy, our privacy policy no longer applies when you leave our website. Moreover, we are not responsible for the privacy practices of third-party websites. We recommend you to review the privacy statements of these sites to learn how your information will be collected, used, shared and disclosed.