Services Designers

Reporting directly to the Sales Support Manager, the Service Designer works within the sales team for customers. He/she answers questions from installers and designers in order to settle the various services.

Required profile

Courtesy, diplomacy, excellent communication skills, methodical, resourceful, autonomous, results-oriented, excellent sense of organization and priorities. Customer service oriented and a very good team player.

Main tasks

  • Work closely with the after sales service, installers as well as designers in order to solve the problems encountered;
  • Complete the various tables and relevant documents related to the service;
  • Follow up with the different departments, suppliers and customers;
  • Make orders for services;
  • Act as an intermediary between head office and sales;
  • As needed, meet with customers to gather information and resolve issues;
  • Make billing of refunds, credits or other;
  • Make appointments with the delivery and installation department for inspection;
  • Any other duties directly related to the job.


  • DEC in design or training deemed equivalent;
  • Three (3) years minimum experience in a similar position;
  • Mastery of 3D software tools (Cabinet Vision);
  • Very good knowledge of the Office suite (Excel and Word intermediate level);
  • Good knowledge in the field of construction and cabinets;
  • Good French and functional English;
  • Ability to work under pressure and to complete several files at once;