Team leader Receptionist

Reporting directly to the Branch Manager, the Reception Advisor Team Leader greets visitors who arrive at the branch, directs them to the appropriate person, answers and routes phone calls, and performs various clerical duties.

Main tasks

  • Coordinate, advise, assign and review the work of staff in his/her charge;
  • Ensure smooth operation of the front desk and quality in customer service;
  • Prioritize tasks and assign work to employees to ensure deadlines are met and procedures are followed;
  • Ensure that staff are present at all times to handle each customer that comes into the branch, in collaboration with the immediate supervisor;
  • Train and support team resources on company paperwork, procedures or regulations;
  • Greet customers and any other people who come to the branch;
  • Direct visitors to the appropriate person or department;
  • Using a telephone system, answer the telephone, screen and route calls, take messages as appropriate;
  • Provide general information requested in person or by telephone;
  • File documents;
  • Produce, edit, proofread and finalize correspondence, reports, statements, invoices, forms, presentations and other documents;
  • Collaborate with supervisor to manage employee schedules as well as traffic reports;
  • Coordinate the management of the material library; integrations, inventories, postings and then perform and/or assign tasks related to the personnel in his/her charge;
  • Any other duties directly related to the job.


  • Minimum DEP in secretarial work or any other training deemed relevant;
  • Bilingualism (French and English);
  • Good computer skills (Excel and Word advanced level);
  • Relevant experience in personnel management;
  • Relevant experience in customer service;
  • Ability to work under pressure.