The next steps

Payment	Time	Percentage	Accepted Payment Methods
1st payment	At the signing of the contract	10%	Credit card (Visa or Mastercard) Debit card (in store only) Cash By check Payee: 2757-5158 Québec inc. | Armoires Cuisines Action Indicate your 6-digit contract number on the check.
2nd payment	Before measurement appointment	25%	Online Bill Payment Wire Transfer
3rd payment	10 days before delivery	65%	Online Bill Payment Wire Transfer

A measuring technician will contact you to arrange for the measurements to be taken in your home. This person will ensure the link between your project and your kitchen designer for the design of the layout plans.

This will be the time to send your kitchen designer, if you have not already done so, the technical data sheets for all your appliances and your plumbing accessories.

On the scheduled date, make sure that a responsible person is present on the site during the meeting. This person must be able to answer all technical questions relating to the renovation or building.

In order to prepare for taking measurements at home, consult this page and read the "Purchases to be finalized before home measurements are taken" and "Works to be completed before home measurements are taken".

Get the additional elements for your project in order to take measurements at home:

Floor coverings	This will be the time to make the final choice of floor, as measuring its thickness is essential for taking measurements. The backsplash can also be chosen, since the preliminary plans will allow you to plan the quantity to obtain. Note, however, that this is not essential for taking measurements.
Plumbing Accessories	It's time to select your plumbing accessories, such as the sink or basin and the soap pump.
Appliances	This will be the last moment to provide all the specification documents for your appliances. Otherwise, the previously discussed delivery and installation dates may be compromised.

The work that is related to your project must be done before the arrival of the measuring technician:

• Installation of a safe staircase, according to standards, to reach each floor requiring measurements;
• Architectural modifications, such as the construction or demolition of a wall, the removal of a load-bearing wall, or the installation of columns and/or support beams. Both for an extension and a new construction, the divisions must be mounted;
• Installation of windows, whether adding windows or changing their location or size, they must be in place.

Do you have a contractor? Make sure he is available, on site or by phone, to answer any questions relating to the work.

It is important to know that taking measurements at home is your last chance to communicate to your kitchen designer the modifications to be made to your plans.

After receiving the site measurements and your project's installation date is approaching, your kitchen designer will start designing your layout plans. You will receive an email from him/her to notify you.

Watch your emails and remain available to answer their questions, if necessary. Layout plans will be delivered within weeks of taking measurements.

The layout plans will be sent to you by email and will have to be approved via DocuSign: you will have 24 to 48 hours to sign them so as not to delay the production, delivery and installation dates of your project.

It is important to know that until the layout plans are approved, your kitchen designer will not be able to provide you with precise information. For example, it cannot determine location of plumbing, electrical or ventilation.

Upon receipt of your approval of the layout plans, a production request will be initiated. Depending on the supply and the production schedule, our department planning will provide delivery and installation dates, which will be emailed to you.

You will have 48 hours to approve and/or modify these dates. Upon receipt of your response, your appointment will be confirmed. 10 days prior to installation, you will receive an email titled "Reminder of your appointment".

The 2^th payment, representing 65% of the total invoice, will then be required. Refer to the section "Terms of payment" for instructions.

The day before the scheduled delivery day, you will receive an email confirming the time slot for the delivery of the cabinets the next day. You will also receive a call from delivery people around 30 minutes before their arrival.

You must be present at the time of delivery. If you have to be absent, you can make an agreement with our planning department to tell us how it will be possible to have access to the residence in your absence.

In order to ensure a smooth delivery and safety on site, you will need to:

• Protect floors to prevent damage until installation is complete.
• Clear the space where the work will take place until the end of the installation and be ready for the installation of the cabinets. For example, household appliances and furniture should not clutter up the site, and woodwork and wall ceramics must have been removed.
• Make the premises safe and accessible: for example, the stairs will have to be cleared of snow and ice, and an access corridor to the site will have to be set up.

It is during a second delivery that your counters will be delivered to you. The timing will be different depending on the type of materials you have selected for these.

You will receive a second delivery during the same day for your laminate countertops. Our supplier will contact you 30 minutes before. Please note that no time block will be sent to you for this delivery.

If your project consists of solid counters, their planning and installation will be done in a second step, following the installation of your cabinets. Measurements will be available the next business day following the installation of your cabinets.

Installation usually takes place the next business day after delivery. Its duration is variable and depends on the scope and complexity of the project.

You will need to be present at the time of installation. If you must be absent during the installation, make sure you have someone on site at the end of the installation to approve the work.

The layout plans will allow you to complete the work below that will be required before installation:

Plumbing and Electrical	You will need to carry out the plumbing and electrical work on site. The plumbing must be installed, cut and capped to ensure easy installation of the boxes.
Flooring	The laying of the floors will also have to be completed. To avoid losses, we recommend that you install your floor covering to the underside of the cabinets. You can also take advantage of the that part of your floors will be covered by your cabinet boxes to place rooms with imperfections.
Painting	We also recommend painting the walls of your room: if it will be easier for you or your contractor to do this before the kitchen is installed.

To ensure the installation goes smoothly and is safe on site, here are some of the things to watch out for and put in place during your two appointments:

• Protect floors to prevent damage until installation is complete.
• Free the space where the work will take place until the end of the installation and be ready for the installation of the cabinets. For example, appliances and furniture should not clutter the site, and woodwork and wall ceramics must have been removed.
• Allow another space for the installation of the equipment, which our installer can use. Note that the work may cause dust inside.
• Make the premises safe and accessible: for example, the stairs must be cleared of snow and ice, and an access corridor to the site must be set up.
• Leave the sink and basin templates where they are, as we will not search or call for them. It is your responsibility to provide them to us on site.
• Avoid traffic from other subcontractors on the premises.

When the installation is complete, your installer will perform a visual inspection with you to ensure that everything is perfect.

You will need to sign the approval grid which states that the installation is compliant. It is also on this grid that defects and required improvements must be reported, if applicable, in order to open a service request.

The installation of the counters will be done in a second step. The timing will be different depending on the type of materials you have selected for these.

If you have laminate countertops, the installation will be done by our installer during the day your cabinets are installed.

Note that only the drilling of the accessories will be carried out, since a minimum of 24 hours must pass before they can be installed.

If you have solid countertops, it is after the installation of your cabinets that our supplier will contact you to schedule the time of taking measurements at home.

Please allow 7 to 14 days after measurements are taken before installing your solid countertops. The delivery and installation appointment will be confirmed by our supplier 24 to 48 hours before.

You will need to provide our installer or supplier with your plumbing accessories such as the sink or washbasin, the soap pump and the faucet. Also, the stove or hob and the retractable hood, if you have one.

All communication with our Customer Support team will be done through the Approval grid to be completed and signed with your installer following the installation of your project. If you are not present, your grid must be sent to us within 48 hours, otherwise, we will assume that everything was perfect.

If your project is installed on a Friday or a public holiday, we invite you to take photos and send them to us by email (supportclient@cuisinesaction.com) or by completing our service request form.

Rest assured, everything is archived and we will find your order in a few moments.

Complete the service request form and our Customer Support team will be happy to contact you. To do this, we invite you to take photos and send them to us by email (supportclient@cuisinesaction.com) or by completing our service request form.